Self Storage Kingston upon Thames Service Terms and Conditions
These Terms and Conditions set out the basis on which self storage services are provided to you in Kingston upon Thames and surrounding areas. By making a booking, placing goods into storage, or arranging associated removal or transport services to or from the storage facility, you agree to be bound by these Terms and Conditions. Please read them carefully before using the services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation entering into an agreement for self storage or related services.
Provider means the operator supplying self storage units, associated access and any agreed removal or transport services.
Storage Unit means the specific unit, room, container or area allocated to the Customer for the storage of goods.
Goods means any items, belongings or property placed into storage or transported to or from the storage facility under these Terms and Conditions.
Agreement means the contract between the Provider and the Customer comprising these Terms and Conditions and any written confirmation or schedule issued at the time of booking.
Scope of Services
The Provider offers self storage facilities and, where agreed, related services such as collection, loading, unloading and transportation of Goods between the Customer’s premises and the storage facility. Any removal or transport service is provided as an ancillary service to storage and is governed by these Terms and Conditions unless otherwise confirmed in writing.
The Customer acknowledges that the services are provided for storage and temporary holding of Goods only. The Provider does not accept any responsibility for the sale, disposal or management of the Customer’s business operations and is not a warehouseman or bailee for reward beyond the scope expressly set out in this Agreement.
Booking Process
Bookings for storage and any associated removal or transport must be made in advance. A booking will be treated as an offer by the Customer to use the services on these Terms and Conditions. The Provider may accept or decline any booking at its sole discretion.
To make a booking, the Customer may be required to provide the following information: full name or company name, correspondence address, details of the Goods to be stored or moved, requested storage unit size or type, proposed start date, anticipated storage duration and any access or parking restrictions at collection or delivery addresses. Additional information may be requested where reasonably necessary to provide the services safely and efficiently.
An Agreement is formed only when the Provider issues a written or electronic confirmation of booking and allocates a Storage Unit or confirms a removal or transport slot. Provisional quotations or availability indications do not constitute a binding agreement.
The Customer is responsible for ensuring that all information supplied during the booking process is accurate and complete. The Provider may amend charges, timing or service arrangements if it is later discovered that the information provided was inaccurate or incomplete.
Commencement and Duration of Storage
Storage commences on the date specified in the booking confirmation or, if later, on the date the Customer’s Goods are first placed into the Storage Unit. Storage continues on a rolling basis, charged in accordance with the rate and period specified in the confirmation, until terminated by either party in accordance with these Terms and Conditions.
The minimum storage period, if any, will be stated at the time of booking. Where no minimum period is stated, storage may be terminated by either party upon giving the required notice set out in the Cancellations and Termination section.
Payments and Charges
The Customer agrees to pay all storage fees, removal or transport charges, security deposits, access fees and any other charges notified at the time of booking or as otherwise agreed in writing.
Storage fees are usually payable in advance and may be charged weekly or monthly. Removal or transport charges may be payable in full before the scheduled service date. The Provider will set out the relevant payment schedule in the booking confirmation.
Payment shall be made using the accepted payment methods specified by the Provider. The Customer must ensure that payments are made on or before the due date. If payment is not received when due, the Provider may, without prejudice to any other rights:
1. Charge reasonable late payment fees or interest on the overdue amount.
2. Suspend the Customer’s right of access to the Storage Unit and withhold removal or transport services until all sums due are paid in full.
3. Exercise a lien over the Goods and, if the debt remains unpaid after reasonable notice, arrange for sale or disposal of some or all Goods to recover outstanding charges and associated costs.
The Customer is responsible for any bank charges, currency exchange costs or card processing fees that may apply. All charges are exclusive of any applicable taxes unless expressly stated otherwise.
Security Deposit
The Provider may require a security deposit as a condition of providing storage or associated services. The amount of the deposit will be communicated before the Agreement is concluded.
The deposit may be used by the Provider to cover unpaid charges, damage to the Storage Unit or facility beyond fair wear and tear, cleaning costs arising from breach of waste regulations and any reasonable costs incurred as a result of the Customer’s breach of this Agreement.
Any remaining balance of the deposit will be returned to the Customer after the end of the storage period, once the Storage Unit has been vacated, inspected and all sums due have been settled.
Cancellations and Amendments
The Customer may cancel or amend a booking for storage or related removal or transport services by giving notice to the Provider. The applicable notice period and any cancellation charges will depend on the type of service and will either be stated at the time of booking or follow the general provisions below.
For storage commencing on a specific start date, the Customer should give at least 7 days notice of cancellation before the start date to avoid cancellation charges. Where less notice is given, the Provider may charge a reasonable fee to cover administration costs, loss of reserved unit availability and any other direct costs incurred.
For removal or transport services, the Customer should give at least 48 hours notice of cancellation or major amendment prior to the scheduled service time. If less notice is given, the Provider may charge up to the full cost of the booked service where it is not reasonably possible to reallocate staff, vehicles or time slots.
The Provider may cancel or amend a booking where it is unable to provide the services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, equipment failure, safety concerns or unavailability of premises. In these cases, the Provider will notify the Customer as soon as reasonably practicable and will offer an alternative date or service where possible. The Provider will not be liable for any indirect or consequential loss arising from such cancellation or amendment.
Customer Responsibilities
The Customer is responsible for:
1. Ensuring that all Goods are properly packed, protected and labelled before storage or transport, unless packing services have been expressly agreed as part of the booking.
2. Complying with all access instructions, facility rules, security procedures and any reasonable directions given by the Provider’s staff while on site.
3. Providing accurate information about the nature and value of the Goods where reasonably requested, and declaring any items that are fragile, heavy, awkward or require special handling.
4. Ensuring that any movers, contractors or visitors acting on their behalf comply with these Terms and Conditions when on the premises or using the Storage Unit.
5. Keeping the Storage Unit locked and secure at all times when not attended, and promptly informing the Provider if keys, access codes or security devices are lost, stolen or compromised.
Prohibited and Restricted Goods
The Customer must not store, and must not request the removal or transport of, any of the following types of Goods:
Explosives, weapons or ammunition.
Flammable or combustible materials, including gas cylinders, fuel, solvents, fireworks and similar items.
Chemicals, toxic substances, hazardous or radioactive materials.
Perishable food or living plants and animals.
Illegal goods, stolen property or items obtained by unlawful means.
Waste of any kind, including clinical or medical waste, controlled waste or items that require specialist disposal.
Any item which, in the Provider’s reasonable opinion, poses a risk to the facility, staff, other customers or the environment.
Certain high-value items, such as jewellery, watches, artwork, antiques, precious metals, valuable documents or collections, may be stored only with the Provider’s prior written consent and may require additional insurance arrangements. The Provider may refuse to handle or store such items if appropriate arrangements cannot be agreed.
Access to the Storage Unit
Access to the Storage Unit is subject to the Provider’s access hours, security procedures and any restrictions notified to the Customer. The Provider may vary access hours or temporarily restrict access for maintenance, safety or security reasons, while making reasonable efforts to minimise disruption.
The Customer may authorise named individuals to access the Storage Unit on their behalf, provided their details are supplied to the Provider in advance. The Customer remains fully responsible for the actions of any authorised person and for all Goods removed from or placed into the Storage Unit by such persons.
The Provider reserves the right to refuse access to any person who fails to provide appropriate identification, behaves in a threatening or unsafe manner or otherwise breaches facility rules.
Liability and Insurance
The Customer acknowledges that they are responsible for arranging adequate insurance cover for their Goods while in storage and during any removal or transport service, unless a specific insurance product has been purchased through or confirmed by the Provider in writing.
Subject to any compulsory statutory obligations, the Provider’s liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount directly related to the storage fees or removal charges paid for the affected period or service, unless a higher limit has been agreed in writing and any additional charges have been paid.
The Provider shall not be liable for:
Loss or damage arising from the Customer’s failure to properly pack, protect or label Goods.
Loss or damage arising from inherent defects, natural deterioration, changes in temperature or humidity or the nature of the Goods.
Indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity or emotional distress.
Any loss or damage arising from events beyond the Provider’s reasonable control, including but not limited to fire, flood, storm, vandalism, theft by third parties, civil unrest, acts of government or failure of utilities.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be limited or excluded.
Waste Regulations and Cleanliness
The Customer must comply with all applicable waste regulations when using the storage facility and any associated removal or transport services. In particular, the Customer agrees that:
No general household or commercial waste will be left in the Storage Unit, corridors, loading areas, vehicles or car parks.
No hazardous, clinical or controlled waste will be brought onto the premises or presented for removal.
Packaging materials, unwanted items and any rubbish generated during loading, unloading or packing will be removed from the facility by the Customer or disposed of in accordance with any arrangements agreed with the Provider.
If the Provider is required to remove, handle or dispose of waste or abandoned items because of the Customer’s breach of this section, the Customer will be liable for all associated reasonable costs, including disposal charges, cleaning costs and any regulatory fees or penalties incurred.
Right of Inspection and Entry
The Provider may enter the Storage Unit in the following circumstances:
Where required by law, court order, warrant or instruction of any competent authority.
In an emergency, or where the Provider reasonably believes that there is a risk to safety, property or the environment.
Where the Provider has reasonable grounds to suspect that the Storage Unit contains prohibited Goods or is being used in breach of these Terms and Conditions.
Where it is necessary to carry out repairs, maintenance or alterations to the facility, provided that reasonable notice is given where practicable.
The Provider will, where reasonably possible, notify the Customer of any non-emergency entry and will take reasonable care to minimise disturbance to the Goods.
Termination
Either party may terminate the storage Agreement by giving the notice period specified at the time of booking or, if none is specified, not less than 14 days written notice.
The Provider may terminate the Agreement with immediate effect if the Customer:
Fails to pay any sum due within a reasonable period after its due date.
Breaches any material term of these Terms and Conditions and fails to remedy the breach when requested.
Uses or permits the Storage Unit to be used for any unlawful or prohibited purpose.
Behaves in a way that is abusive, threatening or dangerous towards staff, other customers or visitors.
On termination, the Customer must remove all Goods from the Storage Unit and leave it clean, empty and in good condition by the termination date. If the Customer fails to do so, the Provider may remove, store, sell or dispose of the Goods at the Customer’s expense, after giving reasonable notice where possible.
Data Protection and Privacy
The Provider may collect and process personal data relating to the Customer for the purposes of managing bookings, providing storage and associated services, handling payments, ensuring security and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and the Provider’s privacy practices, which may be notified separately.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
No failure or delay by the Provider in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
The Customer may not assign or transfer any of their rights or obligations under this Agreement without the Provider’s prior written consent. The Provider may assign or subcontract its rights and obligations where reasonably necessary to provide the services, provided that this does not materially reduce the level of service to the Customer.
These Terms and Conditions constitute the entire agreement between the parties in relation to the subject matter and supersede any previous discussions, correspondence or agreements.
